FAQ

Who are we? Please review our About Us page.

Why use us? We are a small batch craft coffee company. This means we have the ability to make a unique variety of flavors. Every bag is roast to order just for you.

How do we ship? We ship using USPS/UPS/FedEx/DHL.

Where do we ship? As of January 2022 we are shipping to USA and Canada only. We are working diligently with our logistics team to secure International Shipping again.

Shipping costs? Shipping cost is based on location and determined by the total shipped weight as well as items.

Tracking package? Every order confirmation email is accompanied by a tracking number. If you’re having trouble tracking your package please email us at staff@40thievescoffee.com.

What charities do you support? We are currently working with a few of our personal favorite local charities in hopes to help raise funds for them. We will announce more on this at a later date.

Discounts? We currently offer discounts to Law Enforcement, First Responders, Active Military, Veterans and Educators. Please email us at staff@40thievescoffee.com .

I need to change my order? We will try our best to rectify any orders made with errors. All orders are made roast to order so our timeline to amend the order is short. Please send us an email as soon as possible at staff@40thievescoffee.com .

Returns? Return Policy.

Payment options? AMEX, Apple Pay, Diner's Club, Discover, Google Pay, JCB, Mastercard, Paypal, Shopify, Venmo, Visa. 

Storefront? Currently we are mainly online, but we do have unique storefront experience at Pooky's in Aubrey, Texas.

Storage? We recommend storing your coffee beans/grounds in an airtight, food-safe container away from sunlight. 

Freshness? For best quality use beans/grounds within 20 days of roasting.

When is my coffee roasted? Every batch sent out is roast to order. You can rest assured knowing your bag was roasted just for you.

Where are you based out of? We are based out of the great state of Texas in the DFW area.